Prosci Canada
+1 888-822-3776

Prosci Change Management Program for Managers

The Prosci Change Management Program for Managers, offered only as an onsite program, provides people managers with a framework and toolset to improve organizational results.

Program Overview

Managers play a critical role in times of change: research shows employees look to them first to understand how changes will impact them personally. However, managers often underestimate their role in change or are unsure how to fulfil it.

Prosci’s Best Practices in Change Management research emphasizes the need for managers and supervisors to play an active role during change. It suggests that a successful transformation requires managers and supervisors to perform 5 key roles:

  • Communicator
  • Advocate
  • Coach
  • Liaison
  • Resistance manager

Interestingly however, research also notes that far from being actively involved managers and supervisors are likely to be most resistant to change. In fact, they often lack the awareness of the importance of their role.

The Prosci Change Management Program for Managers enables organizations to directly involve managers and supervisors into the change process by:

  • Building an awareness of their roles & responsibilities; and
  • Creating an accountability for managing the people side of change.

The program is designed for managers and supervisors that are managing change on a particular project and have direct reports that are impacted by change. The program enables the managers & supervisors to go beyond training and communication efforts, a default recourse typically undertaken by organizations during change, to adopt a more holistic approach that includes hands-on coaching & effective resistance management. The program addresses mental blocks held by managers & supervisors that change management as too time-consuming and not their real job, by drawing upon best practices research that connect change management to achieving better business results faster.

During the program, the participants utilize:

  • Prosci’s Change Management Process
  • Best Practices in Change Management Report - 2018 Edition
  • ADKAR® Model

The participants apply several tools and assessments to real change projects and create a customized coaching plan for their direct reports. The participants review the analysis for change projects within their organization to assess how well the organizational initiatives are positioned for success and prepare an action plan for their own change project to be implemented upon immediately returning to work.

Program Agenda


  • How change management impacts organizational results 
  • The process for leading people through change 
  • Key concepts in change management 
  • Change management research and best practices 
  • Prosci ADKAR Model for individual change


  • Introducing change to your employees 
  • Facilitating employees through the change transition 
  • Identifying and managing resistance 
  • Reinforcing and celebrating successes

Program Outcomes

The program enables the managers and the supervisors to:

  • Build an overall understanding of Prosci’s Change Management Process
  • Develop clarity and depth on their role as coaches
  • Utilize best practices research based knowledge on effective coaching and managing resistance
  • Gain an expertise in applying the ADKAR® Model, a valuable tool for understanding and managing change
  • Recognize the role of sponsors and how best to leverage sponsor support
  • Apply various Prosci tools and assessments for managing change
  • Learn to position their change projects for success

Request Information

For more information regarding this program or any other Prosci Canada program or advisory service, please contact us:

Phone: 1-888-822-3776 (toll-free) or (902) 826-9020